Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to UKVIO.
The terms “we”, “us” and “our” refer to UKVIO. UKVIO operates this store and website, including all related information, content, features, tools, products and services (“Services”) in order to provide you, the customer, with a curated shopping experience.
UKVIO is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your use of our website and purchase of our products, together with our Privacy Policy and Refund Policy.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using this website, you confirm that you are at least the age of majority in your country of residence, or you are using the Services under supervision of a parent or guardian.
You agree to provide accurate, complete, and up-to-date information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account and for all activities under your account.
We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.
SECTION 2 – OUR PRODUCTS
We aim to display products as accurately as possible. However:
• Colours and appearance may vary depending on your device
• Product packaging or minor details may vary
• We do not guarantee exact visual similarity to images shown online
We reserve the right to modify, update, or discontinue products at any time without notice.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline any order for reasons including but not limited to:
• Suspected fraud or unauthorised activity
• Product availability issues
• Pricing or description errors
• Shipping restrictions
Your order is only accepted once it has been confirmed and payment has been successfully processed.
Orders are subject to our Refund & Returns Policy.
SECTION 4 – PRICES AND BILLING
All prices are listed in the applicable currency and may change without notice.
We reserve the right to update pricing or correct errors at any time.
You agree to provide accurate billing and payment information.
You confirm that:
• You are authorised to use the payment method
• All payment information provided is correct
• You will complete payment for all orders placed
Taxes, customs duties, or import charges (if applicable) may apply depending on your location.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
• Courier services
• Customs processing
• Supplier delays
• Events outside our control
Once an order is handed to the carrier, risk of loss passes to the customer where permitted by law.
SECTION 6 – THIRD-PARTY SUPPLIERS
We use third-party suppliers and fulfilment partners to process and deliver orders.
We are not responsible for delays, errors, or performance issues caused by these third parties beyond our reasonable control.
SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including logos, designs, text, images, and branding, is owned by or licensed to UKVIO.
You may not copy, reproduce, or use any content without written permission.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for their content, policies, or services. You use third-party websites at your own risk.
SECTION 9 – PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy.
By using our Services, you agree that your data may be processed by Shopify and other third-party providers necessary to fulfil your order.
SECTION 10 – FEEDBACK
If you submit feedback, suggestions, or reviews, you grant us the right to use, modify, and publish such content for business purposes without compensation.
SECTION 11 – PROHIBITED USES
You may not use our website or services for:
• Illegal activities
• Fraud or chargeback abuse
• Spam or malicious behaviour
• Copying or exploiting our content
• Interfering with website functionality or security
We may terminate access if these rules are violated.
SECTION 12 – LIMITATION OF LIABILITY
To the fullest extent permitted by law:
UKVIO shall not be liable for any indirect, incidental, or consequential damages including loss of profits, revenue, or data arising from use of our Services or products.
SECTION 13 – DISCLAIMER
All products and Services are provided “as is” and “as available” without warranties of any kind unless required by UK consumer law.
We do not guarantee that Services will be uninterrupted, error-free, or fully secure.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold UKVIO harmless from any claims, damages, or expenses resulting from your breach of these Terms or misuse of our Services.
SECTION 15 – TERMINATION
We may suspend or terminate access to our Services at any time without notice if we believe you have violated these Terms.
SECTION 16 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 17 – CHANGES TO TERMS
We may update these Terms at any time. Changes will take effect once posted on this page.
Your continued use of the website means you accept the updated Terms.