Refund & Returns Policy

Last Updated: June 2026

14-Day Return Period

We offer a 14-day return period for eligible products.

You have 14 days from the date of delivery to request a return.

Once your return request is approved, the item must be shipped back within 14 days.

Eligible Returns

To qualify for a return:

 • The item must be unused and in resalable condition

 • The item must include original packaging where applicable

 • Proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

Photo Proof Requirement (Before Returning Any Item)

Before sending any item back to us, you must:

  • Contact us via email with your order number

  • Provide clear photo or video proof of the issue (damage, defect, incorrect item, or other reason for return)

  • Wait for return approval and instructions from our support team

Returns sent without prior approval or without photo or video evidence may be delayed, refused, or returned to the sender.

Change of Mind Returns

If you change your mind and wish to return a standard product:

  • You must contact us within 14 days of receiving the item

  • You must obtain return approval before sending the item back

  • You are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • If your order included free shipping, no shipping value will be refunded

Once the returned item is received and inspected, an eligible refund will be issued for the product price only.

Damaged, Faulty or Incorrect Items

If your item arrives:

  • Damaged

  • Faulty

  • Defective

  • Misprinted

  • Incorrect

  • Not as described

You must contact us within 14 days of delivery and provide clear photo or video evidence.

After verification, we may offer:

  • A replacement item

  • A full refund

  • Store credit, where appropriate

In approved cases, we may cover return shipping costs.

Custom-Made and Print-On-Demand Products

Certain products sold by UKVIO, including printed apparel, accessories, and custom-designed items, are produced specifically for each customer after an order is placed.

Because these products are made to order:

  • Orders cannot be modified, cancelled, or changed once production or printing has begun

  • Returns are not accepted for change of mind

  • Returns are not accepted for incorrect size selection by the customer

  • Returns are not accepted for incorrect colour or product variant selected by the customer

  • Returns are not accepted for customer ordering mistakes

These products are only eligible for a replacement or refund if they arrive:

  • Damaged

  • Faulty

  • Defective

  • Misprinted

  • Incorrect

Photo or video proof is required before any replacement or refund can be approved.

Refund Processing

Refunds are issued to the original payment method used during checkout.

Once a return has been received and inspected, approved refunds will be processed within 14 days.

Processing times may vary depending on your payment provider or financial institution.

Condition of Returned Goods

We reserve the right to reduce the refund amount if returned goods show signs of:

  • Excessive handling beyond what is necessary to inspect the item

  • Damage caused by the customer

  • Missing components

  • Missing accessories

  • Missing packaging that affects resale value

Any deduction will reflect the reduction in the item's value.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, defective, or incorrect:

  • Personalised products

  • Custom-made products

  • Print-on-demand products

  • Gift cards

  • Downloadable digital products

  • Hygiene-sensitive items once opened

  • Perishable goods

Order Cancellations

We begin processing orders as quickly as possible.

If you wish to cancel an order, please contact us immediately after placing it.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing, fulfillment, production, or printing.

Contact Us

To start a return, report an issue, or request assistance, please contact our support team with:

  • Your order number

  • A description of the issue

  • Clear photo or video evidence where applicable

Please do not send any items back until you have received return instructions from our support team.

Email: support@ukvio.com