Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with UKVIO.

By placing an order, you agree to the terms outlined in this policy.

All orders are processed within 1–3 business days after payment confirmation.

Processing times may be extended during high order volumes, holidays, or unforeseen circumstances.

Delivery times are estimates only and may vary depending on product type and destination.

Typical estimated delivery times are:

These timeframes are estimates and are not guaranteed.

We use a range of trusted delivery services depending on the product, location, and availability.

Shipping methods may vary to ensure the most efficient delivery.

Shipping costs are calculated at checkout and depend on:

• Product size and weight

• Delivery destination

• Shipping method selected

We may offer free shipping promotions from time to time. Where free shipping is offered, it applies to standard delivery only.

Once your order has been dispatched, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after dispatch.

We are not responsible for delays caused by:

• Courier or postal service disruptions

• Customs processing (if applicable)

• High seasonal demand

• Weather conditions or unforeseen events

While we aim to ensure timely delivery, we cannot guarantee exact delivery dates.

It is the customer’s responsibility to provide a complete and accurate delivery address.

We are not responsible for:

• Orders delayed or lost due to incorrect address details

• Failed delivery attempts due to missing or incorrect information

If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

If your order does not arrive within the estimated timeframe:

Claims for missing orders must be made within a reasonable time after the estimated delivery date.

For international orders, customers may be responsible for customs duties, taxes, or import charges depending on their country’s regulations.

UKVIO is not responsible for these additional charges.

In some cases, orders may arrive in multiple packages if items are shipped separately.